Shipping, Delivery & Returns

Domestic Shipping (United States)

All products are shipped via USPS from our facility in Clarksville, Missouri. You will receive an email with a tracking number when your order ships. You can also track your order through your Bee Naturals My Account page.

Order Processing

Orders are packed and shipped daily, Monday through Friday. Orders placed on weekends or holidays will be processed the next business day. Once your package leaves our facility, delivery timelines are managed by USPS.

A Note on Delayed Shipments

We process and ship orders promptly, but once packages leave our facility, delivery is managed by USPS. If your tracking shows no movement or you believe your order may be lost:

1. Check your tracking information (you can find it in your confirmation email or your My Account page — also check your spam folder).
2. Print your tracking history.
3. Contact your local post office directly with the printout and file a complaint with USPS.
4. For insured packages, USPS requires a claim to be filed before we can ship a replacement.

Route Package Protection

At checkout you'll see an option to add Route Package Protection for a small additional fee. Route provides real-time shipping updates and covers lost, stolen, or damaged packages. You are automatically enrolled but can opt out if you prefer.

International Shipping

We ship internationally via USPS. Shipping rates are calculated for you at checkout based on your destination and package weight.

Important: The customer is responsible for all duties, taxes, customs fees, and any other fees required when importing products into their country. Bee Naturals order totals do not include duties, taxes, VAT, or import fees.

We recommend using a currency converter tool to check exchange rates before ordering.

Return Policy

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition you received it — unopened, unused, and in its original packaging.

2. How to Start a Return

The fastest way to start a return is through your Bee Naturals My Account page: log in, open your order history, locate your order, and select Return Items to complete a return request.

Prefer not to return online? Write your name, email, order number, and the product(s) and quantity you're returning on a note and mail your item(s) to:

Bee Naturals Inc.

PO Box 99

Clarksville, MO 63336

3. Return Timeframes

• Within 30 days of your purchase date: refund to your original payment method, or store credit.

• 31–90 days from your purchase date: store credit only (never expires, no cash value).

• More than 90 days: the return is no longer eligible.

4. Return Shipping

You're responsible for your own return shipping costs and for making sure the item is returned safely. We recommend using a trackable shipping service and holding on to your tracking information.

5. Reaction-Based Returns

If you experience any harsh skin reactions from using our products, you are eligible for a return or refund regardless of the timeframe above. Please contact our Customer Service team to start the process. We may request details about the reaction for quality-control purposes, but your satisfaction and safety are always our priority.

6. Damages and Issues

Please inspect your order as soon as it arrives and contact us right away if an item is defective, damaged, or incorrect so we can make it right — we'll send a replacement order at no additional cost. Send us clear photographs of the damage, including the product and its packaging, to speed things along.

7. Stolen or Undelivered Packages

In cases of stolen or undelivered packages, we will send a replacement order to ensure you receive your purchase. We require proof — such as images of the delivery area or relevant tracking information — before processing the replacement.

8. Non-Returnable Items

Some items can't be returned: custom or personalized products, e-gift cards, and any item marked "all sales final" at the time of purchase.

9. Exchanges

The fastest way to get what you want is to return your original item and, once the return is accepted, make a separate purchase for the new item.

10. Refunds

Once we receive and inspect your return, we'll let you know if it was approved. If approved, you'll be automatically refunded to your original payment method within 5–8 business days. It can take some additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your return was approved, contact us at support@beenaturals.com.

11. Store Credit

In certain circumstances, we may offer store credit as an alternative to a monetary refund. This is at the discretion of our Customer Service team.