Shipping, Delivery & Returns

Domestic Shipping (United States)

All products are shipped via USPS from our facility in Clarksville, Missouri. You will receive an email with a tracking number when your order ships. You can also track your order through your Bee Naturals My Account page.

Shipping Method	Delivery Time	Cost
Standard Shipping	3–5 business days	FREE on orders $50+
Standard Shipping (under $50)	3–5 business days	Calculated at checkout
Priority Mail	1–3 business days	Calculated at checkout

Order Processing

Orders are packed and shipped daily, Monday through Friday. Orders placed on weekends or holidays will be processed the next business day. Once your package leaves our facility, delivery timelines are managed by USPS.

A Note on Delayed Shipments

We process and ship orders promptly, but once packages leave our facility, delivery is managed by USPS. If your tracking shows no movement or you believe your order may be lost:

1. Check your tracking information (you can find it in your confirmation email or your My Account page — also check your spam folder).
2. Print your tracking history.
3. Contact your local post office directly with the printout and file a complaint with USPS.
4. For insured packages, USPS requires a claim to be filed before we can ship a replacement.

Route Package Protection

At checkout you'll see an option to add Route Package Protection for a small additional fee. Route provides real-time shipping updates and covers lost, stolen, or damaged packages. You are automatically enrolled but can opt out if you prefer.

International Shipping

We ship internationally via USPS. Shipping rates are calculated for you at checkout based on your destination and package weight.

Important: The customer is responsible for all duties, taxes, customs fees, and any other fees required when importing products into their country. Bee Naturals order totals do not include duties, taxes, VAT, or import fees.

We recommend using a currency converter tool to check exchange rates before ordering.

Return Policy

1. 30-Day Returns on Unopened Items

We accept returns on products that are unopened and unused within 30 days of the original purchase date. Products must be in their original packaging. Returns must be initiated within this 30-day window to qualify for a refund or store credit.

2. Reaction-Based Returns

If you experience any harsh skin reactions from using our products, you are eligible for a return or refund. Please contact our Customer Service team to start the process. We may request details about the reaction for quality-control purposes, but your satisfaction and safety are always our priority.

3. Refunds

Refunds are processed once the returned products have been received and inspected by our team. Please allow 7–10 business days for the refund to appear in your account after approval.

4. Damaged or Defective Items

If you receive items that are damaged or defective, we will send a replacement order at no additional cost. To initiate this process, please send us clear photographs of the damage, including the product and its packaging. Once verified, your replacement will ship promptly.

5. Stolen or Undelivered Packages

In cases of stolen or undelivered packages, we will send a replacement order to ensure you receive your purchase. We require proof such as images of the delivery area or relevant tracking information before processing the replacement.

6. Store Credit

In certain circumstances, we may offer store credit as an alternative to a monetary refund. This is at the discretion of our Customer Service team and may be applicable in cases where product usage or damage status is unclear.