Return and refund policy

30-Day Return Window

We have a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Product must be in it's original, sealed container

How to Start a Return

How to Start Your Return Request Online ( Recommended  )

  1. Log in to your shopping account.
  2. Go to Order History.
  3. Locate the order you want to return and click Return Items.
  4. Complete the return request form.
  5. Submit your request.

If You Are Unable To Request Your Return Online, Please Follow Instructions Below:

  1. Print and complete our Return/Exchange Form. If you don’t have a printer, write the following information on a piece of paper: name/email address, order number, name of the products you’d like to return, and quantity.
  2. Package the products and your Return/Exchange Form in a secure box.
  3. Mail your items and form to:

Return Address:
Bee Naturals Inc
PO Box 99
Clarksville, MO 63336

Return Timeframes

  • Within 30 days of the purchase date: Your return is eligible for a refund to your original payment method or store credit, if you prefer.

  • 31–90 days from the purchase date: Eligible returns will be issued as store credit only. Store credit never expires, has no cash value, and cannot be redeemed for cash or refunded.

  • More than 90 days from the purchase date: Returns are no longer eligible for acceptance.

Return Shipping Responsibility

Customers are responsible for the return shipping costs and for ensuring that the merchandise is returned safely. You may choose any shipping carrier that best meets your needs. We recommend using a trackable shipping service and retaining your tracking information until your return has been processed.

 

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • E-gift cards
  • Products scheduled for retirement or being discontinued (all sales final)


Exchanges

The fastest way to get what you want is to return your original item and, once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved. If approved, refunds are issued to your original payment method within 5-8 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@beenaturals.com.

Important: Bee Naturals does not issue refunds unless your product is covered by Shipping Protection or you insured your package by selecting Priority Mail at checkout. (Bee Naturals provides free standard First Class shipping; Priority Mail upgrades are available at the customer's expense.)

Store Credit may be available in certain situations at the discretion of Customer Service. Restocking fees vary based on product and shipping costs. Partial store credit amounts are determined by Customer Service.