Questions & Answers

Part of our mission in Bee Naturals is to educate our customers about the natural products we sell, the ingredients we use, and the purpose they serve.

We love this new feature because it connects us with our customer directly. On every product we sell is the Product Questions feature that allows you the consumer to ask questions directly. Whether it’s after you purchased from Bee Naturals or before you buy our customer experience is important to us.

Once you submit your question in “Product Questions” box, and it is answered by us, we then post it to the product page for display. This way all can share in the information experience. You will notice its next-door neighbor is “What People Say” and that is a review. We appreciate any feedback you may have about our product experience. We look forward to this new feature and the interaction it brings.

For information on general use of our products, please see Product Use Guidelines and General Disclaimer 

GENERAL DISCLAIMER AND COMMON SENSE GUIDELINES

  • At Bee Naturals, we take your health and safety seriously. We ask that you follow these common-sense guidelines when using our products.
  • Please avoid introducing multiple facial care products at once. Rather, we suggest that you introduce only one new product per week to determine your own unique response to each, especially if you have a sensitive, or reactive complexion.
  • Please supervise the use of our products by all children under the age of 12 and keep out of reach of pets.
  • Follow individual product instruction, guidelines and precautions listed on each product label and please don’t hesitate to contact us at www.beenaturals.com, or call 573-242-3475 if you have any questions or concerns.
  • Our products are intended for external use only and we recommend you avoid getting products into the eyes or mucous membranes.
  • Please consult a qualified, board-certified physician or dermatologist if you have a skin or other condition that is undiagnosed, or worsens with use of a specific product.
  • Please avoid using any of our products that contain ingredients to which you are or may be allergic or sensitive.
  • None of the information on this site should be construed as medical advice, diagnosis or prescriptive in nature. 

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HOW TO GET BEE NATURALS PRODUCTS

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  • Make sure the bar is a cool room-temperature. Remove the lid, then twist and pop the bar out of the container. You can also “slap” it face down on a firm surface to remove the bar.

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  • Yes, we do offer international shipping. Please note that Bee Naturals is not liable for recovery of undelivered or lost international orders unless purchaser opts to insure their order.  We have no control over international orders once they leave the U.S. Postal system.

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KNOW WHAT IS IN OUR PRODUCTS

  • Unbleached Beeswax contains honey, a natural moisturizer ( or “humectant”), trace minerals, propolis (a natural antiseptic), and provides a superior, natural protective barrier. It bonds with surface skin cells, but does not clog pores.
  • Olive Oil is rich in squalene, a skin conditioner. It’s also a good moisturizer because it attracts moisture to the skin, and a rich emollient, well-absorbed by skin.
  • Coconut Oil is an extra-lubricating emollient readily absorbed by the skin.
  • Refined, Non-toxic Castorbean Oil, a rich emollient and humectant oil, conditions skin and hair.
  • Vitamin E (also called d-alpha or tocopheryl acetate) is a natural antioxidant which soothes and heals, and aids in the formation of skin cells. It also prevents rancidity of oils to help maintain freshness.
  • Wheat Germ Oil is rich in Vitamin E and other vitamins such as Provitamin A, Vitamin F and lecithin, and it promotes healthy skin.
  • Essential Herbal Oils – In particular, Lavender and Rosemary act as mild antiseptics, soothing and stimulating the skin. They also provide a pleasant non-synthetic fragrance.

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  • These two closely related ingredients are considered GRAS (generally regarded as safe) for food use by the FDA.  You likely consume more in a day from your food and beverages than you’d absorb topically in a month. These ingredients inhibit the growth of mold and fungus and help preservatives do a better job in protecting finished products from nasty bugs.

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  • That’s a BIG question, but for simplicity, yes, we sometimes use ingredients that are compounded in a lab for a host of reasons, one being that it may actually be purer in form that that found in nature.  Mind boggling, isn’t it? Take for example, oxides. They are found in nature and were used for years to color various things from pottery to cosmetics, however, natural oxides are frequently contaminated with heavy metals, so are now produced without contaminants in the lab for purity. We also use hyaluronic acid in some of our formulas, which has great, hydrating skin benefits, but we use synthesized hyaluronic for purity as well as ethical reasons. As for nasty chemicals, no. We also avoid the use of non-renewable petro-chemicals, such as mineral oil, etc.
  • We formulate to offer you the best that science and nature have to offer.

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  • No, we use beeswax in many of our products, which is not considered vegan because beeswax is produced by bees.

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  • Bee Naturals does not have USDA Organic Certification.  We do use many organic ingredients, especially oils that are known to have a high pesticide residue, such as sunflower oil, but the cost for our finished products would be much higher if we sought organic certification, so we’re cautious about what we source and are committed to keeping our prices affordable.

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Our products are gluten-free, but not certified as such.  Again, another big expense that would drive up the cost of our products to a level we consider unacceptable.

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  • Unfortunately, the term ‘all-natural’ has become nearly meaningless.. Rather, we formulate our products with ingredients that are the purest and safest we can source and that have a safe track record for topical (external skin) use.

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LEARN ABOUT OUR PRODUCTS

  • It is made to our specifications by a 3rd generation soapmaker in St. Louis in 50 gallon batches.  It does not meet organic specifications simply because coconut oil is not particularly prone to contamination with pesticides. It is Kosher and food-grade coconut oil.  Yes, there is organic certified coconut oil, but it costs twice what our grade costs and in my opinion, is overkill and not an expense that most of our customers want to bear. This is not a GMO product.  Apparently, science and agriculture haven’t tinkered with coconut palms, yet.

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  • It is a lightweight balm, not cream, so very little is needed.  It can be used as needed both morning and night and should be gently patted into areas around the eye that are prone to dryness and fine lines.  This area is particularly vulnerable as the skin around our eyes is very thin and lacking in oil glands.
  • This is our most popular product on Amazon and our website and for good reason.  The product is so concentrated that a small jar lasts a very long time and has the added bonus of being multifunctional.  It can be used to condition and groom eyebrows, can be applied to a chapped nose, if you have a cold, can sub as a lip balm and can be massaged into the cuticles for conditioning. It’s just a great little multitasker!

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  • Yes, it should be diluted with water before use.  Although the viscosity of this soap is thin, it is none the less, very concentrated and can easily be diluted up to 80% depending on what you plan to use it in/for.  Glycerin is an excellent additive, as it adds humectant properties, which is nice for the skin, but not required. Generally, for skin use, I’d say use up to 10% (1 oz of glycerine for every 10 oz of soap). You can use a ‘recycled’ former pump, the kind that dispenses fluffy foam and for that, you would use about a 50/50 mix of soap and warm, distilled water. I don’t recommend using tap water.  This product is not a solid bar soap. It is a liquid Castile soap that can be used in a variety of products. If you are familiar with Dr. Bronner’s brand of liquid soaps, the uses are very similar. This link may be helpful https://www.drbronner.com/all-one-blog/2017/06/dilutions-cheat-sheet-dr-bronners-pure-castile-soap/  

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  • So glad you asked!  There’s a lot of confusion surrounding Expiration Dates and Best By dates.  For simplicity, expiration dates are generally best related to products that will a) spoil after the date passes (such as fresh food) or b) a drug that has active ingredients, whether prescription or OTC (over the counter) that will possibly lose its potency after a period of time.
  • Best By dates, on the other hand simply give a general indication of overall product performance expectations and, as in the case with lotions and/or creams, viscosity or thickness can decrease over time.  Just because a best by date has passed does not mean your product is no longer safe or fresh.  It’s just a suggestion, but do keep in mind that preservatives will deteriorate over time, so we don’t recommend that you keep products, especially those containing water lying around in your cabinet for years prior to use.

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  • Humans can react to nearly anything in our environment, including many foods. The word reaction is vague and general.  It’s the type of response or reaction that helps narrow down a more specific cause.  Did you know that fragrance, synthetic or natural is a primary cause of sensitivity? Think about pollen and pet dander, for example. They’re ‘natural’ in that they’re not synthetically manufactured, but very detrimental to those individuals who are sensitive to them.

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  • None of our products contain preservatives, since they can be harmful to skin. So once opened, please use the products within 6 months to ensure freshness.

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  • No, it is formulated to deter gnats and mosquitos.

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  • Although this is a pesticide-free product, (no DEET or pyrethrins), we recommend you consult with your child’s pediatrician for their approval.  Young children can be particularly sensitive to essential oils, especially if they have asthma, allergies or other respiratory conditions.

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  • Yes, Bee Naturals is committed to animal welfare and safety and never uses ingredients from sources that don’t demonstrate their commitment to animal welfare. We’re Leaping Bunny certified.

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PROMO, REWARDS AND GIFT CARDS

  • Unfortunately we cannot process a discount once the order is completed, but depending on your coupon details and expiry, so you’ll be able to use it on your next order.
  • We’ll make sure to keep the phrasing of our future offers clear so it wont cause confusion.

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  • Unfortunately, we cannot process a discount once the order has been completed, but this coupon does not expire, so you’ll be able to use it on your next order. 

    We apologize for the inconvenience and appreciate your business.

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  • At this time we are unable to transfer Bee Rewards points from our website for use in one of our two retail stores.

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  • At this time, we are unable to redeem retail gift cards on our website, however, electronic gift certificates for website use are available for purchase on our website.

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SHIPPING AND RETURN POLICY

  • Although we stand by our products 100%, our goal is to make sure customers are happy with their purchase. This is the reason why we encourage customers to contact us should any issue arise.
  • Generally, we can return  any* unopened or gently used product with in 30 days of purchase provided that we are contacted first. We usually provide an authorization number and instructions on how you can return the product.
  • You may check our Return Policy for more information

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  • We can return any* unopened or gently used product with in 30 days of purchase provided we are contacted first prior to returning it. Once reported, we will provide you with an authorization number as well as shipping instructions for your return product.
  • You may also check this information in our Shipping and Returns Policy page

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