NOTE ON DELAYED USPS SHIPMENTS:

USPS Shipping seems to be unusually slow these past couple of months. We pack and send out orders daily, but once they leave our facility, we are at their mercy. 
Each order is sent out with Tracking Information. Please check your order’s tracking information to note the progress of your order. If you can’t find your tracking information, please check your spam folder. The email is generated from Ship Station once a label is created.
What to do if your order is lost:
— Even on insured packages, we can’t file a claim until it’s been deemed lost or damaged.
— Check your tracking history, and print it. Then, call or go to your local post office with a printout and file a complaint with USPS.

Free Shipping

Packages less than 1lb will be shipped First Class in a Padded Mailer with Tracking.

Packages more than 1lb and more will be shipped Priority Mail with Tracking and Insurance.

Shipping

All products are shipped via USPS Priority Mail, and you will receive an email with a tracking number when your product ships. You can also see your order in your Bee Naturals MyAccount page.

An important note to our customers: Though we do not anticipate anything going wrong with your order, we hand pack, with care, many orders each day and sometimes errors do occur. We simply want you to know that in the unlikely event that you receive a wrong item or one that does not meet your needs or expectations, we stand behind our products 100%. Our goal is to make sure you are happy with your purchase, so please contact us to let us know if there are any problems or issues with your order and we will take care of it immediately. We strive for 5 star ratings in all areas and if you can not rate us 5 stars in any area please contact us to let us know how we can earn that from you this or next time.

International Shipping Terms

Customs, Tariff, Duties

The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. Bee Naturals order totals do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information.

We have provided a currency tool for your convenience to check the rates before ordering.

Currency Converter Tool

Return Policy

Bee Naturals would like you to be satisfied with your purchase. If you need to return a Bee Naturals product, please see our return policy below for instructions.

Returns

You can return any* unopened or gently used product within 14 days of purchase by contacting us first. We will provide you with an authorization number as well as shipping instructions for your return product. Returned shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective.

When returning the product, please include the authorization number that was provided to you upon contacting us. Upon receiving the returned product at the address provided below we will then refund your purchase to the original method of payment (i.e., we will only credit the debit or credit card used to make the original purchase) or apply the return price to the purchase of Bee Naturals products that are equal or greater value. Your shipping and handling charges will not be refunded.

*Effective March, 2020, we are not accepting returns on hand sanitizer.

Damaged or Defective

Please inspect your purchase when it arrives for any damages or defects. If you think a product in your shipment came damaged please contact us immediately.

Please provide us the order number and email address you used to complete your purchase for fast service. Please keep the original shipping package and the damaged or defective product for inspection.

We will examine and confirm that it is damaged or defective and will refund you for the total cost of the product less shipping & handling. We will replace the damaged or defective product and ship it free of charge.

Products Return Address

Returns Bee Naturals

PO Box 99

Clarksville, MO 63336

Still Need Help or Have Questions? Please Contact Us!