We pack and send out orders daily, but once they leave our facility, we are at the mercy of USPS Shipping. Please check your order’s tracking information to note the progress of your order. If you can’t find your tracking information, please check your spam folder and your Bee Naturals My Account page. The email is generated once a label is created. If you think your order is lost, even on insured packages, we can’t file a claim (or ship a replacement) until it’s been deemed lost or damaged. Check your tracking history, and print it. Then, you must call or go to your local post office with the printout and file a complaint directly with USPS. As of November 3rd, 2021 We at Bee Naturals are aware that holiday shipping times are upon us and that often means that there are delays in when your package will arrive via USPS. To prepare for that we have added Route with 1-click Protect as an option for our customers to add to their orders to insure extra protection and real time shipping updates on their packages. This option is available at checkout for a small additional cost. Customers are automatically enrolled but have the option to opt out if they do not wish to add this feature.